- Review Updated: Sep 19, 2017
Whether you have a personal blog or an e-commerce site, you want to choose a good hosting plan. While some would prefer to stick with the big brands, I know some of our visitors prefer smaller hosting companies so they get more attentions on their needs. With that in mind, I am going to cover a lot more web hosts in 2016 so you – my honorable visitors, get more options.
Cue in ZeroStopBits – our star for today.
ZeroStopBits is a Los Angeles-based company staffed with people experienced in web hosting, networking engineering, and server administration (as stated in their official site). Because there was so little can be found from the WWW, I reached out to Andrew Zeytounyan (founder) to understand more about the company.
About ZeroStopBits, the company
Here’s the answer I got from Andrew.
Business was started in August of 2014, pretty much quit my day job in June 2015 and have been 100% focused on ZSB. We’re a small team of 3 people total, but none of us sleep really so coverage has never been an issue. I’ve been in the industry since 2007, worked for a few ISPs and Web Hosts throughout the years. I’m more of a jack-of-all-trades, with Server Administration, Network Engineering, Research and Development, Project Management, and Office Management experience.
ZeroStopBits Hosting Plans
Shared Hosting The company offers three shared hosting plans, with prices as low as $4 and as high as $12 a month. You can save money by paying annually, biennially, or triennially. Depending on the shared hosting plan you get, you can get hosting for a single or unlimited domains and get disk space that ranges from 10,000 MB all the way to 30,000 MB. Some plans even come with a free domain name.
|Storage||10 GB||20 GB||30 GB|
VPS Hosting ZeroStopBits has five VPS hosting plans that range from 1 to 6 CPUs and 2 to 16 GB of RAM. You can also go with as little as 50 GB of disk space all the way up to 400 GB of disk space. Along with these hosting plans, ZeroStopBits provides server management and IT services. Enough introduction. Now, we are going to dig into the details based on my studies and personal experience with this platform.
Power servers at very reasonable price
Speaking of prices, the low prices aren’t just for the shared plans. The VPS hosting prices are also low, but that doesn’t mean they’re short on features. You can even get a Dual Intel x5650 with 24 cores without breaking the bank.
Mobile Site Builders
I also like the Mobile Site Builders feature that comes with the shared hosting plans. While its usefulness remains to be seen, it’s not very common, which sets ZeroStopBits apart from its competitors.
ZeroStopBits Hosting Uptime
ZeroStopBits Uptime (Jun 2016)
ZeroStopBits Uptime (Mar 2016)
ZeroStopBits Uptime (Feb/Mar 2016)
While ZeroStopBits has a lot of great features, there are also some things I don’t like.
The test site had an uptime of 99.1% over the first 30-day period, with the last downtime lasting for almost three hours. I reached out to ZeroStopBits for an explanation (see quotes below), it seems the host was having some issues with one of their customers. To be fair, the test site has stayed up for 6,931 hours since that last downtime, so I’ll need to track it some more to see if it’s an isolated case. For now, though, the downtime is bothersome.
Andrew’s explanation on the down time We had some issues with a naughty client on shadow.linuxlocker.com for about a week there, which was causing packet loss for the entire server
Unclear ToS Page + Cancellation fees The terms of service page also bother me. You can’t read the text (grey fonts on dark blue background) when you go to the page. You have to highlight it to read it, which makes it seems like it is trying to hide something. Because it made me uncomfortable, I did a little bit of investigation and found out that it charges a minimum of $50 if you cancel your subscription without 30 days notice in advance. It’s buried in the unreadable text on the TOS page. What’s written in the ToS –
Under b. i) – This Agreement may be terminated by either party by giving the other party thirty (30) days prior written notice subject to a minimum $50.00 charge as an early cancellation fee payable by Customer,
(See updates below.)
Inodes Limits The company puts a limit of 50,000 files per account. In contrast, most hosting companies at this price range allow 200,000 or more. For examples – Hostgator and eHost allows up to 250,000 inodes, WebHostingHub basically do not set any limits on inodes (but will stop backing up your account once you exceed 75,000); and written limits for BlueHost is 50,000 but they allow up to 200,000; the same goes with Hostgator, iPage; eHost allows 250,000. So this is something you want to look into – especially if you are planning hosting a lot of files. (See updates below.)
Update April 2, 2016 – ZeroStopBits’ response to my review
Right after this review is published, Andrew Zeytounyan – founder of ZeroStoptBits wrote me an email –
Hey Jerry, I just wanted to notify you of a couple things:
- I updated the Terms of Service
- Modified the cancellation policy to reflect the correct terms
- Updated the file limit from 50,000 to 250,000 (we don’t actually have any hard limits on accounts from a technical level)
- I made the Terms of Service, and Acceptable Use Policy pages readable (again, terribly sorry about that oversight >_< )
– Hopefully you’ll have better stats for March/April/May, the malicious client was terminated and removed in February Thanks!
Never in my experience – for the past 8 years in web hosting industry – that a hosting company CEO would respond to a review (and take action) so soon. All the issues mentioned above were addressed in a and sorted out positively. Therefore I am revising my ratings and putting ZeroStopBits in my recommended list. The striked texts in “Important to Know” are for record (and references) purpose.
The Bottom Line
While this hosting company provides fast loading speeds at a low price,
the canceling fees and uptime are a turnoff. I’m not too fond of ZeroStopBits right now, but that can change if my tests show an improvement in the uptime. Both issues with inodes limits and the $50 cancellation fees are now resolved; ZeroStopBits is now in my recommended list. For those who intend to stick with a smaller host (so your voice and hosting needs can be heard easily) – check them out!