SiteGround is a reliable hosting company with innovative server features and solid hosting performance. Their price is a little steep at renewal but you'll get what you paid for. We think SiteGround shared hosting is suitable for both new and experienced users who want a worry-free hosting solution.
Today I host my personal blog, TheRealJerryLow.com, and a few side projects at SiteGround hosting.
Throughout the years I have gathered tons of useful information about SiteGround, including SiteGround shared hosting uptime record, latency test from different countries (U.K., Malaysia, and Singapore), users feedback from social media groups and forums, as well as chat records with SiteGround’s live chat support.
If you are considering SiteGround web hosting – this review should be useful.
About SiteGround, the company
Founded in 2004 by a group of university friends.
Company claims to host more than 2,000,000 domains at time of writing.
Services: Shared, Managed WP, Managed WooCommerce, dedicated, and cloud hosting
Offices in five different countries: Bulgaria, Italy, Spain, United Kingdom, and United States.
1. Extremely reliable – 100% host uptime at most times
I can’t stress enough how important it is for a hosting provider to be consistently reliable, since any downtime on your website can have serious repercussion on your overall ROI. Which is why SiteGround performance have impressed me as they are able to maintain 100% uptime during my testing period.
Their uptime performance have always been impressive with data dating back 2014 showing SiteGround consistently achieving at least 99.99% uptime. Basically, if you’re on SiteGround, you’re unlikely to suffer downtime any time soon.
SiteGround Hosting Uptime (June 2019): 100%
SiteGround Hosting Uptime (July 2018): 100%
SiteGround Hosting Uptime (Mar 2018): 100%
SiteGround Uptime record (Mar 2017): 100%
Older SiteGround Uptime Records (2014 – 2016)
* Click to enlarge image.
Jul 2016: 99.95%
Mar 2016: 99.9%
Sep 2015: 100%
Jun 2015: 99.99%
Jan 2015: 99.99%
Oct 2014: 100%
2. Free site migration for GrowBig and GoGeek users
SiteGround has the perfect solution for non-tech or lazy website owners.
With every new GrowBig or GoGeek hosting account in SiteGround, you get one free professional website transfer. The support team at SiteGround will help transfer your website to your SiteGround server. For StartUp plan users, the transfer service is chargeable ($30 for each site transfer).
How to request free site migration at SiteGround
The GIF image shows how to request a site transfer.
Alternatively there’s a DIY migration option for WordPress users – SiteGround Migrator. It’s a special plugin to automate the transfer (after you have installed and key in the necessary details) of a WordPress site to SiteGround hosting account.
3. Choice of server locations on three continents (reduce latency!)
Like all things in our world, data transmission is limited by physical constraint.
When your website is hosted closer to your users, it will load faster for them (as the data and user requests travel shorter distance).
Faster site load time equals to better user experience. Better user experience often equals to higher online customer conversions.
It’s, therefore, important to host your website close to your users.
At SiteGround, users are given a choice of six server locations when they sign up:
Chicago and Iowa, United States
London, United Kingdom
Amsterdam and Eemshaven, Netherland
This allow users to host their website close to their audience.
7. SiteGround New Users Promo: Save 66% on your first bill
When you sign up with SiteGround, you’ll get a 66% discount on your first bill for any of the hosting plans.
Given that the standard pricing for SiteGround runs at about $11.95/mo for their StartUp plan and $19/mo for their GrowBig plan, a 60+% discount on either of them is absolutely a great deal.
After discount price for SiteGround Shared Hosting
8. Very positive feedback from other SiteGround users
A search on the web shows that plenty users have had positive experiences with using SiteGround as their host. With customer satisfaction improving yearly, SiteGround has taken steps to ensure their users are treated well.
SiteGround voted as top in Facebook Closed Group “WordPress Hosting”
Above 97% Customer Satisfaction Rate in 2017 & 2018
SiteGround’s run annual client satisfaction survey was released in January every year.
In 2017, 97.3% of the respondents were satisfied with SiteGround service; 95% would recommend the web host to a friend.
In 2018, 98 % of the respondents were satisfied with SiteGround service.
Yet most SiteGround users choose to stay with them long term. Why?
I believe customer support is one of the primary reasons. It’s always easy to get help from SiteGround – whether it’s via live chat, email, phone, or their 4,500 pages knowledge base and tutorials.
SiteGround has the best live chat support
I did a survey earlier and spoke to 28 hosting companies via their live chat system. SiteGround stood out as the best in term of wait time and my personal satisfaction.
Praises on SiteGround support team
How to reach out to SiteGround support
In 2018 there was a brief period where you can no longer use live chat to solve your technical or billing issues with SiteGround. That is no longer the case in 2019.
See screenshot below to learn how you can ask for help at SiteGround.
Cons of SiteGround Hosting
1. Mixed results in our server speed test
Results for SiteGround speed performance were sort of a mixed bag when I tested it. Using Bitcatcha, SiteGround network and servers performed well for regions such as the U.S., or the Europe but in areas such as Singapore or Japan was not as good.
Webpage Test results didn’t fare as well as TTFB (Time-To-First-Byte) was an abysmal 1.735ms on Singapore data center and 759ms for Chicago data center.
SiteGround Speed Tests at Bitcatcha
Test site #1 – SiteGround GoGeek Plan, hosted on SiteGround’s Singapore Data Center
Test site #2 – SiteGround GoGeek Plan, hosted on SiteGround’s Chicago Data Center
2. Uptime guarantee does not cover outages in the event of DDoS
One thing to note about SiteGround is that you must pay attention to the details in their Service Level Agreement (SLA) when it comes to uptime guarantee. In many cases, uptime guarantees for web hosts do avoid covering some things such as natural disasters and so on.
SiteGround on the other hand takes it a little further by not allowing downtime due to Distributed Denial of Service (DDoS) attacks, hacker attacks, and other similar events. This isn’t entirely common and leads me to wonder how little faith the company has in their network.
True, DDoS attacks are very difficult for many companies (especially smaller ones) to deal with but that is why they often work with massive Content Deliver Networks such as Cloudflare to mitigate the issue. The inclusions of this is their SLA is slightly troubling.
In fact, SiteGround also doesn’t cover emergency maintenance and either hardware or software failures which are remedied within an hour. The addition of this clause is just plain mean on their part to be honest.
3. Hosting price increases drastically (!) after first bill
While the pricing for signing up with SiteGround is quite attractive, after the first bill it reverts back to the regular pricing for its hosting plans.
Because of that, SiteGround might not be the best choice for those who are on a tight budget. However, it should be noted that increasing the price for renewals or after the first bill is not uncommon for most budget hosting provider.
SiteGround shared hosting plans, namely Startup, GrowBig, and GoGeek; cost $11.95, $19.95, $34.95 per month on renewal.
Alternatives – Interserver shared hosting price is locked for life at $5/mo. For those who are looking for a long term affordable hosting service – check out my Interserver review here.
Customers often compare SiteGround with Hostgator and InMotion Hosting as their hosting plans are very similar.
Data from Google Trends shows that Hostgator is the most popular brand among the three. Ranking at second, SiteGround has the most regional interests in Russia and Italy. InMotion Hosting, placed third, are popular in North America and India.
Features and pricing wise – SiteGround has the highest cost (especially during renewal) but they provide some advanced hosting features (custom built cacher, NGINX, HTTP/2, built-in WordPress cacher, etc) that the other two don’t. We will compare their features and prices further in the following tables.
SiteGround Alternatives #1: InMotion Hosting
InMotion Hosting is a popular hosting company with more than 15 years of business track record. I have been using them since 2009 (this site you are reading is hosted at InMotion Hosting).
Hostgator Inc. was founded by Brent Oxley in his college dorm back in 2002. The company grew from a one-man operation to one with hundreds of employees over the years; and was ranked 21st (year 2008) and 239th (year 2009) in Inc. 5000 Fastest Growing Company. In 2012, Brent sold the company was sold to Endurance International Group for, unofficial figure, $225 million.
Yes. SiteGround has a 30-day money-back guarantee.
You can cancel your service within the first 30 days and you will receive a full refund. The money-back guarantee does not cover domain names, cloud or dedicated server hosting.
Does SiteGround offer CDN?
SiteGround support CloudFlare CDN in all hosting plans.
What is SG Site Scanner?
SG Site Scanner (previously called HackAlert) is powered by Sucuri and is a premium malware detection and early warning system to help protect your site and costs $19.80/year.
Siteground fair usage policy
You can use the control panel to check whether your website uses excessive server resources.
Should you exceed the bandwidth, they will limit your service and will charge a fee for additional usage.
* Click to enlarge image.
Should You Host at SiteGround Hosting?
Is SiteGround one of the best hosting providers today? It’s hard to say as it all depends on what you need for your website.
As for me, I believe that SiteGround is great for those who want a premium and reliable hosting service that’s priced reasonably and offers very good customer support.
The biggest downside is Siteground’s renewal price falls on the pricier side and can be considered a bit of a ripoff. If you don’t mind paying extra for premium services, then SiteGround is definitely a go.
Quick Recap: SiteGround Review
To recap, here’s the pros and cons of SiteGround again.
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About Jerry Low
Founder of WebHostingSecretRevealed.net (WHSR) - a hosting review trusted and used by 100,000's users. More than 15 years experience in web hosting, affiliate marketing, and SEO. Contributor to ProBlogger.net, Business.com, SocialMediaToday.com, and more.
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Managed WordPress Hosting
Managed Cloud Hosting
Extra Domain Reg.
$15.95/yr for .com domain; prices vary for different TLDs.
Private Domain Reg.
Auto Script Installer
Softaculous (incl. 320+ apps)
Custom Cron Jobs
Built-in Site Builder
No. of Email Accounts
Zen Shopping Cart
Customer Care Policy
Server Usage Limitation
Account suspension is possible but no clear guidelines given.