LiquidWeb has longevity in its corner. Founded in 1997 by Matthew Hill, the Lansing, Michigan-based company provides web hosting services that empower web professionals around the world.
The company wholly owns and manages five data centers. With more than 32,000 customers in approximately 130 countries, LiquidWeb has to ensure it has the power to provide the many solutions that have turned it into a $90 million company with over 600 employees.
As usual, we run our test site through BitCatcha’s system as well as WebPage Speed test. These results will usually key you in on critical performance factors on the average site.
Impressive BitCatcha response times!
Performance on Webpage Test
Despite the outstanding score on BitCatcha, WebPage Test had other ideas apparently. Tests from two different server locations came back with poor TTFB results from a Singapore-based server. In the overall scheme of things however, it does appear that performance in this case would lean towards positive feelings.
LiquidWeb Customer Care
Our Experience & Thoughts:
Network 100% uptime guarantee
Hardware replacement guarantee
Varying levels of support as necessary
Huge knowledge base for DIY help
Does not host a support forum
Good Support Knowledgebase
LiquidWeb is very transparent, providing vast amounts of information on each of its services, products, and solutions. Many questions are answered easily.
Hardware Replacement Guarantee
In terms of support, at first I was expecting the norm – FAQ, ticketing, etc. Imagine my surprise.
When it comes to support, LiquidWeb goes the whole enchilada, even as far as hardware support! I can’t imagine many companies like this being able to guarantee hardware component replacements within 30-minutes.
For the regular stuff, it’s all there. LiquidWeb is like having a business partner rather than a service.
The best part of all is that in their support endeavors, LiquidWeb doesn’t overwhelm or underwhelm. It offers levels of support in line with what you’re comfortable with, be you a system administrator, or Joe Schmoe from Chickenliver, Timbuktoo.
LiquidWeb Hosting Features
Our Experience & Thoughts:
Newbie-friendly user interface
Huge range of server upgrade options
Firewall + DDoS protection with all plans
HIPAA-compliant and gaming server hosting
Managed WordPress & WooCommerce Hosting
Lack of Asia-based data center
No email hosting for managed WP plans
Plans aplenty at LiquidWeb
After so many years in the business, it comes as no surprise that LiquidWeb has a very extensive range of product offerings. This stretches from the budget-friendly shared hosting plans all the way to enterprise-scale levels.
If you want a dedicated server, it has it. If you want a dedicated cloud, no problem. Between VPS, cloud, and Managed WordPress hosting, there is a product that works for what you need.
Aside from the server types, LiquidWeb is a little more advanced than the average web host, since it also leans slightly towards being a solutions provider. This allows it to target a variety of businesses which have specific needs. For instance, a medical facility will need HIPAA-compliant hosting, and a gaming company will need game server hosting.
LiquidWeb VPS Hosting
Features / Plans
Public IP address
Free 100 GB Backup
Acronis Cyber Backups
Starting Price *
* Note: Customization allowed for all LiquidWeb VPS Hosting plans. Additional costs may apply for different operating systems, tax, additional bandwidth, additional IP address, and backup services.
Mail Hosting – Hosting for Linux, Windows, Microsoft Exchange, and MailSecure.
Log Management – LiquidWeb Log Storage.
As mentioned, LiquidWeb’s storied history in the web hosting world has resulted in such a long list of services that the company offers everything you could need. A strong emphasis is placed on security and ensuring customers have the computing power they need.
United States' Health Insurance Portability and Accountability Act (HIPAA) of 1996 requires businesses that store and process health information to comply with strict administrative, physical and technical safeguards.
An independent auditing firm, has validated Liquid Web’s assertion that their solutions comply with HIPAA/HITECH security and privacy guidelines.
Basic DDoS protection is included with every LiquidWeb server.
The system will automatically mitigate volumetric attacks between 250 Mbps to 2 Gbps in size.
LiquidWeb Data Center Facilities
There is a slight discrepancy regarding Liquidweb data center facilities, which they emphasize are state of the art and private. Although they mention having five, only three locations are mentioned – The facilities are located in Lansing, Michigan (in Central US), Arizona (US West Coast) and a Central Europe facility in Amsterdam.
The centers are maintained 24/7/365 by the company’s Heroic Support technicians. The technicians ensure fast response times that contribute to the 100% uptime that the company is known for.
So far in my observation, the uptime really has been a promised 100%. I am sure this has a lot to do with the added redundancy of the data centers and the highly talented team that is able to make geographic redundancy work seamlessly.
The Phoenix, Arizona, server location offers customers a great number of advantages. Those advantages include disaster recovery, geographic redundancy, and a very strong network on the West Coast. It is also HIPPA-compliant. Combined with the private Michigan data centers, LiquidWeb has worked hard to make it as reliable as possible.
No Email for Managed WP Hosting Plans
Email hosting is not included in LiquidWeb Managed WordPress Hosting plans.
One Exception: Users with Multiple WordPress Sites
Competitive prices, built-in iThemes Sync Pro, affordable price, finely tuned WP platform, and 24 x 7 on-site technical supports.
LiquidWeb is a dream come true for resellers and agencies who need to build and maintain multiple WordPress sites.
Looking at the Managed WordPress hosting, a user can have 20 sites for $189 per month and enjoy all the security and stability needed to appeal to customers. Each plan comes with a considerable amount of storage and 5 terabytes of bandwidth.
LiquidWeb vs Other Top Managed WP Hosts
Table below compares LiquidWeb Managed WP hosting plans with other similar services in market.
Note the differences in number of WP sites to host and prices.
LiquidWeb is excellent in many aspects despite my raves about the breadth of their offerings, I have to admit they might not be for everyone, especially given the relatively high entry price of their managed wordpress plans. Yet I feel those who would avoid them would be few.
Here are a few scenarios where LiquidWeb would be the right choice;
1- Looking for enterprise level hosting service
Why: Reasonable price, strong business track record, and excellent hosting performance.
2- Agency, multiple WordPress sites, resellers
Why: Cost efficient (especially if you are running multiple high-traffic WordPress sites!), strong business track record, and excellent hosting performance.
3- Looking for VPS hosting service
Why: Strong business track record and excellent hosting performance. Note that they are not the best price in town though.
More Reference: LiquidWeb's Customer Base & Positive Case Studies
LiquidWeb is a popular hosting company for many well-known brands, including:
Michigan State University
If that's not enough, here are two positive case studies.
This gaming company has become popular for creating a game around the popular “Game of Thrones” series. Disruptor Beam turned to LiquidWeb’s hybrid solutions, Storm Platform, and Heroic Support Engineers to help with this major endeavor. This turned into a true partnership.
What's worked for us well at Liquid Web is the combination of dedicated servers for mission-critical , custom systems along with cloud-based nodes that we can scale up and down as needed.
– Jon Radoff, founder / CEO, Disruptor Beam
Case Study #2: Interlisys
Intelisys is another company that has benefited from what LiquidWeb has made available.
Intelisys required computing power because it is the gold standard in two-tier communication. It needed to launch new cloud service initiatives.
When Intelisys started using LiquidWeb, its traffic doubled. To accomplish this feat, Intelisys had to migrate to LiquidWeb’s Managed WordPress platform quickly.
I’m speaking as a tech guy here, but I can’t emphasize enough how good Liquid Web’s support services have been.
The support team has been responsive and consistently helpful and LiquidWeb’s support service agreement, in addition to top-tier support being available 24 hours a day included as part of the monthly hosting package, made a huge impact on our ability to move quickly and troubleshoot in real time, as issues from a very complex website transition arose almost daily.
With thousands of eyeballs on our website each day, this white-glove assistance was priceless.
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About Timothy Shim
Timothy Shim is a writer, editor, and tech geek. Starting his career in the field of Information Technology, he rapidly found his way into print and has since worked with International, regional and domestic media titles including ComputerWorld, PC.com, Business Today, and The Asian Banker. His expertise lies in the field of technology from both consumer as well as enterprise points of view.
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