Hostmonster Review

Hostmonster Review
Plan in review: Prime
Reviewed by:
Rating:
Web Host RatingWeb Host RatingWeb Host Blank Star RatingWeb Host Blank Star RatingWeb Host Blank Star Rating
Review Last Updated: September 19, 2017
Summary
I do not recommend HostMonster due to 1) CPU throttling, 2) expensive hosting cost (we have several same services at 50% lower price), and 3) poor customer service ratings. Read on to learn about HostMonster and the suggested alternatives.

HostMonster is yet another company offering web hosting services in the budget-priced category. Is there anything to distinguish HostMonster from all the rest? Do they really offer hosting plans with the features of a VPS at a more affordable price, as their home page claims? You’ll find out by reading this review.

Is HostMonster the Same as BlueHost?

For the most part, HostMonster is BlueHost with a different brand (in fact, if you search for HostMonster on Wikipedia.org, you will be directed to an entry on BlueHost). These sister companies are both part of the huge hosting conglomerate, Endurance International Group, which includes lots of other brands such as iPage, HostGator, JustHost, FatCow and many others. Between HostMonster, BlueHost and the third “sister”, FastDomain, they represent one of the biggest hosting services in the world, hosting over 1.9 million domains worldwide.

Both BlueHost and HostMonster are headquartered in Provo, Utah and share more similarities than differences, including the same physical address.

However, HostMonster maintains its own social media presence on Twitter and Facebook. Updates are sporadic, but at least it appears someone is trying to maintain the pages to provide information about downtime, attacks and changes, etc. BlueHost does a far better of engaging users via social media and they enjoy a much larger fan base and active pages.

Hosting Packages

hostmonster package

Both the BlueHost and the HostMonster brands offer pretty much the exact same product (shared hosting service) at a different price (BlueHost starts at $2.95 vs HostMonster $4.95 per month).

HostMonster hosting plans

Features Basic Plus Prime Pro
Websites 1 10 Unlimited Unlimited
Email Accounts 5 100 Unlimited Unlimited
Storage 50 GB Unlimited Unlimited Unlimited
Inodes 50,000 50,000 50,000 300,000
Data Transfer Unlimited Unlimited Unlimited Unlimited
Free Domain Yes Yes Yes Yes
Sub Domains 25 50 Unlimited Unlimited
Free Dedicated IP No No No Yes
Free SSL Certificate No No No Yes
MySQL Databases 20 Unlimited Unlimited Unlimited
Database Tables 1,000 1,000 1,000 3,000
CloudFlare CDN Basic Basic Basic Basic
Renewal Rates (12-mo) $10.99/mo $14.99/mo $16.99/mo $27.99/mo
Renewal Rates (24-mo) $9.99/mo $13.49/mo $15.99/mo $26.49/mo

 

Like so many other companies in the hosting business these days, you get unlimited domains, space, bandwidth and site file transfers. The company also started to offer dedicated and VPS hosting recently.

With an upgrade to VPS (price starts at $29.99/mo) and dedicated hosting (price starts at $149.99/mo), your site will be hosted on faster servers, ave access to a few more features and be able to use more CPU and memory.

Will HostMonster Throttle Your Site?

Hostmonster CPU Throttling

If you have ever heard the term “CPU throttling” chances are it was in conjunction with BlueHost web hosting. Just as HostMonster shares packages, pricing and features with BlueHost, it also shares the other company’s tendency to reduce the amount of resources to a particular site if they determine it is using too many of the resources on a shared server.

It could also be that you have uploaded too many files; the limit on the amount of “unlimited” files is actually 200,000. Going over this limit could result in CPU throttling of your site, as well.

Likely you won’t even realize your website has been throttled unless you start getting complaints from visitors about page loading time and/or downtime.

The worst part of this practice is that HostMonster doesn’t always identify the correct website. Your site could suffer when it isn’t even causing the issue. For more information about CPU throttling, refer again to my BlueHost review or Jerry’s previous post: Bluehost and Hostmonster Users Alert – CPU Throttling.

Support That Doesn’t Make the Grade

In addition to the CPU throttling, another disadvantage you will find with HostMonster is customer support that really isn’t all that supportive. Although they offer an extensive help center online and a diverse number of ways to contact their team, current customers have nothing good to say about the responses they’ve received from customer service reps. A common complaint? CPU throttling or adverse actions taken against websites that exceed the limits of “unlimited” space and bandwidth.

Additional Considerations

Let’s go back to the HostMonster website for a minute…remember that claim about offering the same features as a VPS with a shared hosting plan? That refers to upgrading your account to the Pro package which moves your file to a less crowded server. You also get “more” CPU, memory and resources – but HostMonster does not define just how much that is. So, yep, that’s what you get for an additional $15 per month.

And if you have anything other than a small, personal website based in the United States, HostMonster itself admits their hosting service isn’t right for you. According to their Terms of Service, “Hostmonster’s service is designed to meet the typical needs of small business and home business website Subscribers in the United States. It is NOT intended to support the sustained demand of large enterprises, internationally based businesses, or non-typical applications better suited to a dedicated server.”

That leaves out a lot of potential clientele.

The Low Down on HostMonster

I simply can’t recommend HostMonster based on:

  • CPU throttling
  • File, bandwidth and storage limits
  • Poor customer service rating

There are plenty of other web hosting services that offer the same features and a comparable price. Instead of choosing HostMonster, I suggest you try someone else.

Updates (from Jerry Low, WHSR founder)

Both signup and renewal prices at HostMonster are higher than industry standards.

It makes no sense to me to signup on HostMonster as you can get the same (or better) service at a much cheaper rate with iPage, eHost, and BlueHost. As mentioned by Candance, these web hosts are all owned and managed by the same mother company named Endurnace International Group (EIG). There’s no need to pay extra for the same service.

Similar Web Hosts / Alternatives

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Web Host Face Hosting 20 GB storage + unlimited data transfer
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Hostgator Free toll-free numbers and SSL for Biz Plan
Special discount, coupon ‘WHSR30’
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Interserver Hosting Reliable + very fast hosting
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Visit / Order HostMonster Now

For more details or to order HostMonster, visit (link opens in new window): https://www.hostmonster.com