Article by Jerry Low
Geek dad, SEO data junkie, investor, and founder of Web Hosting Secret Revealed. Jerry has been building Internet assets and making money online since 2004. He loves mindless doodling and trying new food.
Just a quick post about recent achievement of Hostgator Inc. Hostgator, one of the top rated hosting company in my list, ranks #239 on Inc. 5000 this year – lower than last year #21 ranking despite their stunning revenue growth.
From year 2005 to 2008, Hostgator achieve nearly 900% growth in revenue. This means more and more website owners are switching to, or getting a new hosting account at Hostgator. Also, despite job market shrinking across the United States, the company also created 100 positions for IT technicians and systems’ admin for the past one year.
Recalling what we were told when asked about the secret of success last year (in Hostgator interview):
Web hosting industry is competitive and yet HostGator ranked #21 on Inc. 5000* fastest growing companies in America. What’s the secret of the company success?
If Brent, myself, or anyone else at HostGator could pinpoint what exactly led to HostGator’s success, I think we would be tempted to quit our jobs and start writing books.
In all seriousness, I think HostGator has been successful because it has innovated in the industry while at the same time keeping to its roots as an honest web hosting company that strives to deliver personal service. This seems paradoxical, but if you think about it, it makes sense.
We were one of the first companies to offer free billing systems, one of the earliest companies to offer free web templates, one of the first companies to offer unlimited addon domains with shared hosting accounts, and one of the first companies in the industry to offer free SSL certificates and toll-free numbers with select plans.
At the same time, though, HostGator has maintained a fanatical commitment to honesty and fairness, Brent continues to be available to customers that ask for his help, and the company as a whole continues to be committed to be providing the best service possible.
Well, it seems their strategy of being honest and delivering personal service are working incredibly well. Congrats Gator folks, now go make it even better! ;)
(Customers are greedy, aren’t we?)